September 16-22 is National Rehabilitation Awareness week – a time to educate people about the benefits and impact of rehabilitation and also, to recognize those who impact care for the nearly 50 million Americans with disabilities and help them live to their fullest potential.
In celebration of those who transform rehabilitative care at North Shore-LIJ, we spoke with Marty Castro, Admissions Manager with the North Shore-LIJ Orzac Center for Rehabilitation for the past seven years.
Although Marty does not work directly with rehab patients in the clinical setting, he makes it a point to see each and every patient, get involved with their access to the best quality care and lives the mission of the Orzac Center with every encounter he has.
Read below to find out more about Marty and why he loves his career in Rehabilitation. Check out what the North Shore-LIJ Orzac Center has to offer and take a look at the careers page to find out how you can transform care with North Shore-LIJ!
One-on-one with Marty Castro, Admissions Manager with North Shore-LIJ Orzac Center for Rehabilitation
What do you do to transform care for patients undergoing rehabilitation at the Orzac Center?
– The admissions department is the “face” of the facility – we’re the first people our patients speak to, and the last impression they have before walking out of the door. We believe in providing true “good customer service 101” and helping our patients feel comfortable and welcome as they undergo their rehabilitative treatment.
What makes the North Shore-LIJ Orzac Center so special?
– What I love about Orzac is that it’s probably the most gentle place I’ve ever worked, meaning that it’s user friendly and everyone here is kind to the patient and their family. We do everything from the simplest to the most complicated things for our patients and we see to it that we work as a team to get the job done, no matter how difficult.
Why do you love working at North Shore-LIJ?
– I really enjoy my work because of our mission – it’s all patient centered. There is a zero tolerance for errors, human and or otherwise, and it’s all about the patient’s experience. I love our mission and I love that each and every employee in our facility lives by that mission, no matter what their job function is, to provide the best patients care possible.